Back in 2019, I posted about the difference between a Service Charge, an Automatic Gratuity, and a Gratuity/Tip.
I explained that a service charge is typically a set amount added
Continue Reading Service Charge vs. Gratuity and Why It Matters RevisitedAttention hospitality employers. Is that charge you add to a guest check a service charge (typically a set amount added to a guest check in lieu of a tip)? Or
Continue Reading Service Charges vs. Gratuities and Why It Matters
I was presenting to a terrific group of HR Directors at the LA Restaurant HR Association last week, and a question about California’s new paid sick leave requirements came up.
Continue Reading California Paid Sick Leave — Yet Another Reason for Restaurants to Abolish Service Charges and Automatic Gratuities
Two hotel trade groups have filed a lawsuit to challenge the Citywide Hotel Worker Minimum Wage Ordinance (Ordinance), passed by the City Council in October, and slated to raise the
Continue Reading Lawsuit Filed to Challenge Los Angeles Hotel Citywide Minimum Wage Ordinance
As I have blogged about previously, on October 10, 2014, the Los Angeles City Council passed the “Citywide Hotel Worker Minimum Wage Ordinance” (Ordinance). Last week I participated in
Continue Reading Los Angeles Hotel Minimum Wage Is Much More than Just a “Living Wage”
Do your restaurant menus still say “a gratuity of 18% will be added for parties of 8 or more”? How about your room service menus, bar menus for
Continue Reading Hospitality Industry Reminder: Revisit Automatic Gratuities by Year End
I just had the pleasure of attending the Cornell HR in Hospitality Conference in Las Vegas, with my colleagues Carolyn Richmond, Alka Bahal, and Rachel Silverstein. I
Continue Reading Nancy’s Top 10 Takeaways from the Cornell HR in Hospitality Conference
A few days ago I presented a webinar with Eli Freedberg, a colleague from our firm’s New York office, entitled Tipping Tips: Avoiding Lawsuits in New York and California
Continue Reading Tipping Tips