I just returned from the Cornell HR in Hospitality Conference in Las Vegas with my partner Carolyn Richmond.  I participated in the Executive Summit and shared ideas with some of the most progressive minds in the hospitality industry.  Here is my top ten list of take-aways:

  1.  Once a year performance reviews are backwards looking,

When you outsource certain functions at your company, do you actually know what the terms of the vendor contracts say?  Or do you just assume that because the employees work for the vendor that you are protected from liability?  Well, assume no more. Without a contractual provision for indemnity from your vendor, you are likely